Challenge
ICICI Bank needed printers installed, configured and supported across branches, corporate offices and data centres nationwide — on SLA-bound timelines, without disrupting day-to-day branch operations.
What we did
- Coordinated scheduling and field-engineer dispatch across 18 states & union territories
- Printer installation, network configuration and print-queue integration at every site
- On-site device testing, user handover and acceptance documentation
- SLA-based post-installation technical support across branches, offices and data centres
Results
250+
Banking locations covered
18
States & union territories
100%
Sites tested & handed over
SLA-based
Delivery & support model